Policies

Here are Focusbinding standard warranty policies for all equipment we sell. Some products may have specific terms and conditions, which should be treated as additional terms and conditions to our standard policies. If any of those additional terms and conditions are contradictory to the standard terms and conditions, those specified for a particular product will take precedence over the standard terms and conditions defined here.

Warranty Policies

We guarantee any new equipment we supply to be free from defects in material and labor, and offer one year limited warranty from the date of purchased, excluding general wear and tear and certain consumable parts. Consumable items not covered under this warranty include, but are not limited to: blades, light bulbs, fuses, etc. Most supplies such as transfer papers, transfer vinyls, transfer tape, coated mugs, Teflon sheets, etc. are not covered by this warranty. For replacement parts, we offer ninety (90) day limited warranty on mechanical, electrical and electronic parts. Should in our opinion any part of the machine be defective in materials or labor, it will be replaced or repaired free of charge, providing that the machine has been installed and operated in the correct manner and not subjected to misuse. This warranty extends only to the original purchaser, and is subject to all parts contained in the machine being authentic parts (either original or replacement) purchased from Focusbinding. It does not include any shipping charges or incidental or consequential expenses. We provide all warranty services in our Toronto location. All requests for warranty services must be authorized prior to shipping the machine or parts to our facility. For warranty repairs, buyer is responsible for all costs (including related customs fee or applicable duty, and tax) of shipping the item (or part of it) both ways.

Return Policy All Sales are final. Under all circumstances, all returns must be authorized by Focusbinding prior to shipping, a complete machine or parts must be unused in original package and in resalable condition. Focusbinding will issue an Authorized Return Code to make the return. A 20% restocking charge applies unless stated otherwise in the specific advertisement. Unauthorized returns will be discarded and will not be returned.

Disclaimer

Under all circumstances, Focusbinding shall not be liable for any injury, loss or damage, direct, indirect or consequential, arising out of the use or inability to use the product purchased from us. The sole and exclusive liability to Focusbinding regardless of the form of action, shall not exceed the purchase price of the said product purchased from us. Focusbinding reserves the right to make amendments to these standard policies without any notice to customers. Any amendments will take effect immediately from the date they are published on our website. Focusbinding reserve the rights to make changes to the specifications of a particular product and related product documentations, whenever it is deemed necessary, without notice. If you have any questions about the policies, please feel free call us at 416-716-6948 or email to focusbinding at gmail.com

Privacy Policy

This privacy policy applies to our web site and to our use and storage of customer data. This privacy policy applies to our web site and to our use and storage of customer data. focusbinding.com respects and protects your privacy. We are extremely sensitive about our your privacy concerns and the personal information you provide us. We are not in the business of renting or selling this information to others. focusbinding.com is dedicated to preventing others from unauthorized access to the personal information you provide to us, and has security measures in place to protect against the loss, misuse or alteration of the information you provide. Your information entered into our website is secured using the latest technology by Additionally, focusbinding.com always uses a secure connection when collecting personal financial information from you. This encryption makes it impossible for any unauthorized party to read any information you send to us. We do not share your personal information with any outside organizations, except as required by law. You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to focusbinding.com privacy policy.